Cancellation policy

The short version

Cancellations are accepted. How much is retained depends on two things: what you booked, and how close to the date you tell us. A room cancelled a fortnight out and a wedding date cancelled a fortnight out are not the same thing — the second one takes a Saturday off the market that we can no longer sell.

Tell us as early as you can, in writing, and we will always look at a postponement before a cancellation.

By booking type

The structure below is how the policy is organised. The figures are pending — ask for them in writing before you pay.

How to cancel or postpone

1. Write to [email protected], or message us on WhatsApp and follow it with an email.
2. Include the booking name, the date, and the confirmation or invoice number.
3. Say whether you would prefer to postpone. We will check alternative dates first.
4. We will reply confirming what has been cancelled and what, if anything, is retained.

A cancellation takes effect from when we acknowledge it in writing, not from when you sent it, so please chase us if you have not heard back. We reply within 2 hours, 24×7.

Refund timelines

Refunds are made to the account or card the payment came from. The processing time is to be confirmed from the date we confirm the cancellation, plus whatever your bank takes. Any bank or payment gateway charges deducted at the time of the original payment are to be confirmed.

Postponement

Moving a date is usually easier for everyone than cancelling it, and we will try to carry the advance across to the new date. Whether that is possible depends on how far ahead you tell us, the season you are moving into, and whether the original date can be resold. Rates for the new date may differ. The rules on how many times a booking can be moved and how far ahead it can be carried are to be confirmed.

Weather, and things nobody controls

Rain is not treated as a cancellation. The banquet hall is covered and air conditioned, indoor games run regardless, meals are unaffected, and the pool and rain dance normally reopen once the weather clears. Open-lawn activities may pause during heavy rain or lightning, for safety.

Where a government order, civic restriction or a genuine emergency stops an event from happening at all, we will discuss a postponement or a refund in good faith. The formal wording for those situations is to be confirmed by our advocate.

No-shows and shortfalls in headcount

For group bookings, the kitchen cooks to the headcount you confirm, so a group that arrives smaller than the confirmed number is normally still billed on the confirmed number. If your numbers are moving, tell us before the cut-off rather than on the morning. The cut-off and the tolerance we allow are to be confirmed.

Bookings made through a travel site

If you booked through an online travel agent or an experiences platform rather than directly with us, that platform's cancellation policy applies and the refund has to be processed by them. We cannot refund a payment we never received.

Questions before you pay

Ask. Every one of the gaps on this page has an answer our booking team can give you in writing for your specific date and booking type. Call +91 90358 00200, reception hours 24 hours, all days.